Send Email

Activity Description

Sends an email to a User, a Group, or a Last Response.

Settings

• "To" Destination Type – The email's recipient/s.
• "CC" Destination Type – The email's CC recipient/s.
  • User – A specific User in Actions Express Recipients Repository.
  • Group – All Users in a Group.
  • Last Response – The recipient who took responsibility for the Incident that triggered the Workflow.
    note

    You can add multiple email addresses in the following convention: <address1>;<address2>.

• Message Type – The type of message sent to the recipient/s via email:
  • Original – The message that triggered the Workflow.
  • Custom – Any entered free text.
  • Template – A predefined message.
    note

    Message templates are created via the General page of the Repository section.

  • Subject – The subject of the email.
  • Body – The text of the email (you may edit the text style as you wish).
  • Send Recovery Notification – Adds the selected recipient to the recovery notification list. When the Incident is recovered, all recipients on the recovery list are notified.
• Attachments – The path of the file/s you wish to attach to the email (e.g., \\exchange-srv\logs\log.txt).
  • Alternatively, enter the variable returned from the Load File activity (e.g., %loadFile1.File%). You can add multiple attachments to the email by pressing Enter and typing another attachment's path.
  • Enter the variable returned from the Load Remote File activity (e.g., %loadRemoteFile1%). You can add multiple attachments to the email by pressing Enter and typing another variable.